Soft Skills
Course content
- Customer Satisfaction
- Assessment
- Certificate
- Unit 1: Building Me A Brand
- Unit 2: Effective Leaders
- Unit 3: Leadership Qualities
- Unit 4: Mentoring
- Assessment
- Certificate
- Sales: Your Key To Greatness
- Assessment
- Certificate
- General
Introduction - Unit 1: What Is Negotiation?
- Unit 2: Why We Negotiate?
- Unit 3: Opportunities To Negotiate
- Unit 4: Negotiation Fears And Barriers
Unit 5: Negotiation Attitudes - Unit 6: Negotiation – The Give/get Principle
- Unit 7: Variables/elements In Negotiation
- Unit 8: Characteristics Of A Successful Negotiator
- Unit 9: Planning For Negotiation
- Unit 10: Six Steps In Negotiation
- Unit 11: Negotiation Strategies And Tactics
- Unit 12: The Power Factor
- Unit 13: Critical Mistakes To Avoid While Negotiating
- Unit 14: Summary
- Unit 15: Ten Pillars Of Negotiation
- Assessment
- Certificate
- General
- Unit 1: Introduction
- Unit 2: Awareness Of Real And Imagined Stress
- Unit 3: Controlling Stress
- Unit 4: Categories Of Stress
- Unit 5: Categories Of Emotional Stress
- Unit 6: Power Of Perceptions
- Unit 7: Escape Routes
- Unit 8: Managing Mental Wellness
- Assessment
- Certificate
- General
- Introduction
- Unit 1: Time-wasting Factors
- Unit 2: Circles Of Concern And Influence
- Unit 3: Time Management Control Factors
- Unit 4: Power Thoughts
- Unit 5: The Power Of Focus
- Unit 6: Power Skills
- Assessment
- Certificate
- Unit 1: What Is Public Speaking?
- Unit 2: Stage Fright
- Unit 3: Preparing Your Presentation
- Unit 4: Presenting Your Talk
- Unit 5: After The Presentation
- Unit 6: Overview
- Examination
- Certificate
- Unit 1: Introduction
- Unit 2: Levels Of Bbbee
- Unit 3: Verification And Accreditation
- Unit 4: Ethics And Legal Considerations In Bbbee
- Unit 5: Bbbee Compliance And Scorecards
- Unit 6: Yes Initiative
- Examination
- Certificate